Retail Return Policy
Our goal at The Black Tux, Inc. (“The Black Tux,” “we”, or “us”) is for you to love what you buy from us.
The following policy applies to retail purchases (‘checked-out’) only. Retail products are those that are purchased as “Buy New” on our website (Theblacktux.com). To see our policy for rentals and/or sample sale purchases please review our Rental Agreement and Sample Sale Terms of Service.
Return and Replacement Policy
If you are not completely satisfied with any item you purchase, you may return or exchange such item within sixty (60) days from the delivery date of your purchase. Any item you return to us must be unaltered and unworn and must include the packing slip and the original clothing tags still intact.
We will issue any refunds to the original form of payment (except we reserve the right to provide other forms of refund if we are unable to offer a refund to the original form of payment).
If you are exchanging an item, you must return the original item within seven (7) days of receiving the replacement item(s), subject to our Shipping terms below.
Returns for custom orders may be subject to separate terms as provided at the time you placed such custom order.
The Black Tux authorizes you to have a tailor make adjustments to the garments, provided that you do not wish to return or exchange the items. We will refund your account for up to $15 of alterations per garment, as specified in the receipt from the tailor. All alteration receipts must be provided within 30 days of your event date.
