BUY NEW SHOPPING

 

Do I need an account with The Black Tux to shop the Buy New site?

No. You do not need an account (or any account) to check out on the buy new site. Simply find the items you want, select your size, and complete checkout.

 

Why do I see an “unavailable” notification when I select my size?

This means the item is no longer available in the size or quantity you have selected. 

 

How can I determine my size? 

We’ve created size charts to help you find your formal wear sizes. If you’ve rented with us in the past, you can also find the sizes from your original order here. 

 

I have a party that I want to organize outfits for. Where do I do it?

Great, you may go to Theblacktux.com. All of our party planning tools are there. You may also check out wedding party FAQ’s to help with the process. 

ORDERS

 

Where can I find my order confirmation/receipt?

Your receipt will be emailed to you after you complete your purchase. If you can’t find your confirmation email or entered the wrong email, please contact us here. 

 

I canceled my order by accident. What do I do?

If the item is still in stock, add the item to your cart, and complete checkout again.

 

I forgot to add something to my order. Can you add it?

If you need to add an item, please add it to your cart and checkout again.

 

I entered the wrong address. How can I update it?

If your order has not left our warehouse, you will need to cancel your order and complete your purchase again.

To cancel: 

• Find your email confirmation
• Select “view your order”
• You will see the status of the order and items
• Select “cancel” in “order actions”

Please note:

• Your order can only be canceled if it has not left our warehouse. Once your order has left our warehouse, the “cancel” option in “order actions” will not be available. 
• If you complete checkout using a previously issued credit, you will need to contact us to have your code enabled again.

I checked out for the wrong item/size. How can I update my order?

If your order has not left our warehouse, you will need to cancel your order and complete your purchase again.

To cancel: 

• Find your email confirmation
• Select “view your order”
• You will see the status of the order and items
• Select “cancel” in “order actions”

Please note:

• Your order can only be changed or canceled if it has not left our warehouse. Once your order has left our warehouse, the “cancel” option in “order actions” will not be available. 
• If you complete checkout using a previously issued credit, you will need to contact us to have your code enabled again.

Do you reimburse for dry cleaning and/or tailoring for items purchased?

Yes! If the length is off on the pants or jacket sleeves, you are welcome to visit a local tailor or dry cleaner to have the garments adjusted  to fit you best. Submit your receipt here as well and we can reimburse up to $15 per item for your jacket and pants.

What if I have an account credit for The Black Tux? 

We will need to transfer your entire credit to be used on the buy site. Once transferred, your credit cannot be transferred back for use on theblacktux.com. 

Please contact us  and we will transfer your credit.

Can I use a promo code? 

Only Buy New specific codes are usable on the Buy New website. 

If you’d like to use your existing account credit from theblacktux.com, please fill out this form so our Customer Experience team can transfer your credit..

Once transferred, your credit cannot be transferred back for use on theblacktux.com, and you will need to use your entire credit on the Buy New site.

My item doesn’t fit. What do I do? 

If the length is off on the pants or jacket sleeves, you are welcome to visit a local tailor or dry cleaner to have the garments adjusted  to fit you best. Submit your receipt here as well and we can reimburse up to $15 per item for your jacket and pants.

If you have any fit issues beyond the length of the jacket sleeves, please request a replacement.

• Log into www.theblacktux.com
• Select the order from ‘My Events’ 
• Select ‘Request a Replacement’ 
• Fill out the form
• Submit

SHIPPING 

 

Do I have to pay for shipping? How much is it? 

Shipping is free for orders over $200. For orders $200 and under, a flat-rate $20 shipping fee will populate on the checkout review page. Please review all fees before you proceed to checkout. 

Do you offer expedited shipping? 

At this time, we only offer standard shipping which will take 5-7days once your item has left our warehouse. 

Where can I find my tracking information? 

Your tracking number will be emailed to you once your order has shipped. Expect this email 2-4 business days after you’ve completed your purchase. You may also view your order status by logging into theblacktux.com, finding your order, and viewing your order status at the top. This will include your tracking number once it is available.  

My order was never delivered. What should I do? 

Orders are normally delivered within 2 weeks of completing your order. If your order has been in transit for more than 14 days, please contact us and we will investigate the issue with our carrier. 

CANCELLATIONS/REFUNDS 

 

What is the cancellation policy?

Cancellations can only be completed if your order has not been shipped.

To cancel: 

• Find your email confirmation
• Select “view your order”
• You will see the status of the order and items
• Select “cancel” in “order actions”

Please note:

• Your order can only be changed or canceled if it has not left our warehouse. Once your order has left our warehouse, the “cancel” option in “order actions” will not be available. 
• If you complete checkout using a previously issued credit, you will need to contact us to have your code enabled again.

What is the refund policy?

You may return items for a refund once received. Print a shipping label from theblacktux.com or contact us.

There is an issue with my order and I need to speak with someone. How can I contact you? 

Please reach out to us by submitting the form here and including a detailed description of your issue, photos (if applicable), and your order number. We will work to resolve the issue as soon as possible. 

Please remember that all sales are final. We do not accept any returns or exchanges.